Privacy Statement

Privacy Statement

This website is intended solely for audiences in Canada.

Merz Pharma Canada Ltd. (“Merz”) is committed to protecting the privacy of visitors to its websites. This Privacy Statement describes how Merz may collect, use and disclose Personal Information (as defined below) through its websites. Your use of Merz websites is subject to this Privacy Statement and the website Terms of Use. If you do not agree with this Privacy Statement or the Terms of Use, do not use this website.

1. Personal Information we collect
“Personal Information” means information about an identifiable individual (excluding the name, title, business address and/or business telephone number of an employee of an organization). We collect Personal Information that you voluntarily provide to us (such as your name, address, telephone number, email address and product use information) in requests for information, comments or responses to feedback forms or surveys.

2. How we use Personal Information
We use Personal Information as set out in this Privacy Statement or as otherwise specified at the point of collection. We also use Personal Information as permitted or required by applicable law (collectively, the “Purposes”). For example, we use Personal Information in order to (a) provide and deliver products and/or services to you, (b) respond to your inquiries and requests, (c) notify you about changes to our products and/or services, (d) protect the rights, property or safety of Merz or website users, (e) invite you to participate in research or (f) send updates that you have requested. Merz will not otherwise use your Personal Information (including for marketing purposes) without your consent.

We may combine Personal Information about you with the Personal Information of others or combine in order to create aggregate information that is used to assess how the websites are being used and how to improve the websites.

We may share Personal Information with third-party service providers that assist us in fulfilling the Purposes. For example, Merz works with third-party service providers to provide website hosting and maintenance services. These service providers are authorized to use Personal Information only as necessary to provide these services to us and are required to comply with this Privacy Statement and applicable laws. Third party service providers may be located in jurisdictions other than Canada and Personal Information held by them subject to access by regulatory authorities in, and in accordance with the laws of, such other jurisdictions.

3. Disclosure of Personal Information
We reserve the right to disclose or transfer any Personal Information in connection with a transaction or prospective transaction involving the sale or transfer of all or a portion of our business or assets or rights relating thereto, including without limitation mergers and amalgamations, financings, leasings, and joint ventures. Should such a sale or transfer occur, the transferee will be required to use and disclose Personal Information in a manner that is consistent with this Privacy Statement and the Purposes.

Merz may disclose Personal Information where permitted or required by applicable law, to protect Merz’s rights or property, or during emergencies when safety is at risk. In some cases, we may make such disclosures without first providing notice to users.

4. Cookies and Log Files
We may automatically collect information such as your Internet Protocol (IP) address, the computer’s operating system, the type of browser you use, the specific web pages visited during your connection and the length of time spent on a website and/or a page. We collect this information through “log files” and “cookies”. Log files are small text files that websites automatically create when a user visits a site. Information collected through log files is stored on the server on which the website is hosted. A cookie is a piece of information that enables us to track and target your preferences. Cookies and log files do not collect an individual visitor’s identifying information; rather, the information is automatically aggregated and used to understand the usage, viewing, and demographic patterns for certain programs, content, services, advertisements, promotions, and/or functionality on the website. Cookies are also used to remember your information so that you will not have to re-enter it during your visit or the next time you visit the website.

If you want to stop using the cookie functionality of your browser, the “help” portion of the toolbar on most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Without cookies, you may not be able to take full advantage of all our website features.

5. Links to other websites
As a convenience to our visitors, this website may contain links to other third-party websites that may offer useful information or services. These third-party websites operate independently from this website and are not under our control. Third-party websites may have their own privacy statements in place, which we strongly suggest you review if you visit them. We are not responsible for the content of these third-party websites, any products or services that may be offered through these websites, any other use of these third-party websites, or for any Personal Information processing and privacy practices associated with such third-party websites.

6. Records Retention
We retain Personal Information for as long as necessary to fulfill the Purposes and as permitted or required by applicable law.

7. Security
Merz takes steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Statement and applicable laws. However, the transmission of information via the Internet is not completely secure. Merz cannot guarantee the security of Personal Information transmitted to the website; any transmission is at your own risk.

We maintain appropriate administrative, technical and physical safeguards to protect Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and all other unlawful forms of processing of the Personal Information in our possession.

8. Your rights
You have the right to access and rectify your Personal Information held by Merz. In order to exercise this right, or if you have any questions, comments or concerns about this Privacy Statement, please contact us as indicated in the How to Contact Us section below.

You may choose at any time to remove your name, telephone numbers, and postal and email addresses from any lists we might use to send notices or updates and elect not to receive correspondence from us by sending us email at

9. Changes to this statement
We may change or update all or parts of this Privacy Statement at any time and without prior notice to you.

10. How to Contact Us
If you have any questions, comments or concerns about our privacy practices, or to request access to your Personal Information, please email or write to us at:

Attention Privacy Officer
Merz Pharma Canada, Ltd.
5515 North Service Rd. Suite 202
Burlington, ON L7L 6G4

Fax: 905-315-1194

*DISCLAIMER: Individual results and treatment recommendations may vary based on individual patient needs.